Dealing with complaints

A complaint is a sign of involvement of your customer. Do you handle complaints properly? 89% of dissatisfied customers tell their story to an average of 9 other people.

What do you learn in the training Dealing with complaints?

In ‘Dealing with complaints’ training you will learn how to manage complaints and emotional customers. You will learn about the best way to deal with the customer. Topics include:

✓ simulated complaint scenarios

✓ dealing with emotions

✓ empathy with customers

✓ active listening, summarising and questioning techniques

✓ finding solutions

What do you get from the training Dealing with complaints?

You will be able to manage complaints appropriately. Your customer will be made to feel comfortable about the fact that his/her complaint will be treated seriously.