Non-verbal communication

Your customer may be quiet, but he/she is still communicating. Are you able to read his/her non-verbal behaviour? Do you know how to deal with it?

What do you learn in the training Non-Verbal Communication?

In ‘Non-verbal communication’ training you will learn how to recognise basic non-verbal behaviour/messages. You will learn what they mean and how to react to them. You will also learn about how to use your own non-verbal behaviour in communications.
Topics include:

✓ non-verbal communication – basic principles

✓  ‘translation’ of non-verbal behaviour

✓ awareness of own non-verbal behaviour

✓ use of non-verbal behaviour.

What do you get from the training Non-Verbal Communication?

You will be able to understand the non-verbal messages sent by your customers. You will be able to make the most of these.